Terms & Conditions — wind4d

In these Terms & Conditions, the following terms shall have the meanings set out below unless context requires otherwise:

By registering an Account, you represent and warrant that:

• You are at least 21 years of age;
• You are a resident of Indonesia or otherwise located in a jurisdiction where online betting is not prohibited;
• You are acting on your own behalf and not on behalf of a third party;
• You are not subject to any self-exclusion program, court order, or other legal restriction that prevents you from participating in online betting activities;
• You have not previously had an Account on wind4d that was closed, suspended, or terminated for a violation of these Terms;
• The funds you deposit are from legitimate sources and are not the proceeds of criminal activity.

wind4d reserves the right to request documentary proof of eligibility at any time. Accounts found to be in breach of eligibility requirements will be suspended immediately, and all balances may be forfeited pending investigation.

To access betting services on wind4d, you must complete the registration process by providing accurate, complete, and current personal information including your full legal name, date of birth, Indonesian National ID number (KTP), residential address, contact email address, and mobile number.

Each Member is permitted to hold one (1) Account only. The creation of multiple accounts by a single individual (commonly referred to as multi-accounting) is strictly prohibited and constitutes grounds for immediate account termination and forfeiture of all balances.

You are solely responsible for:

• Maintaining the confidentiality of your username and password;
• All activity that occurs under your Account, whether authorized by you or not;
• Updating your registration details promptly if any information changes;
• Ensuring that no unauthorized person accesses your Account, particularly if you share a device with others.

wind4d will never ask for your password via email, live chat, or any other communication channel. If you suspect your Account has been compromised, contact our support team immediately via live chat or email at [email protected].

wind4d operates a mandatory Know Your Customer (KYC) program in compliance with internationally recognized anti-money laundering and responsible gaming standards. KYC verification is required before processing your first withdrawal and may be requested at any time thereafter at wind4d's discretion.

The following documents may be requested during the KYC process:

• Proof of Identity: A clear copy of your Indonesian National ID (KTP), passport, or driving license (SIM);
• Proof of Address: A utility bill, bank statement, or official government document issued within the last three (3) months showing your full name and residential address;
• Proof of Payment Method: A screenshot or photograph of the bank account or e-wallet (OVO, DANA, GoPay, ShopeePay) used for deposits, clearly showing the account holder's name;
• Selfie Verification: A live photograph of you holding your identity document, as requested by our verification team.

wind4d aims to complete standard KYC reviews within six (6) hours on business days (Monday to Friday, 09:00–21:00 WIB). Complex cases may require additional time. Withdrawal requests are placed in a pending queue until KYC is approved. wind4d reserves the right to withhold withdrawals and suspend accounts where KYC documents are not provided within fourteen (14) days of request.

wind4d accepts deposits in Indonesian Rupiah (IDR) via the following channels: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI (Bank Syariah Indonesia), OVO, DANA, GoPay, ShopeePay, and LinkAja.

The following deposit conditions apply:

• Minimum deposit: Rp 10.000 per transaction;
• Maximum deposit: Subject to your account tier and any limits set under our Responsible Gaming policy;
• Deposits are credited to your Account Balance within thirty (30) seconds to five (5) minutes depending on the payment channel used;
• All deposits must originate from a payment method registered in your own name. Third-party deposits are strictly prohibited;
• wind4d does not charge deposit fees; however, your bank or e-wallet provider may apply its own transaction charges;
• wind4d is not liable for funds lost due to incorrect transfer details provided by the Member.

Withdrawal requests may be submitted at any time through the Cashier section of your Account. The following conditions govern all withdrawal transactions:

• Minimum withdrawal: Rp 50.000 per transaction;
• Processing time: 1–6 hours for fully verified accounts; up to 24 hours in periods of high volume or for accounts undergoing additional review;
• Withdrawals are processed to the same bank account or e-wallet used for the most recent deposit, to prevent fraud and ensure compliance with anti-money laundering protocols;
• A Member must have completed KYC verification before any withdrawal is processed;
• Withdrawal of Bonus Funds is subject to the applicable Wagering Requirement being fully met prior to the withdrawal request;
• wind4d reserves the right to conduct enhanced due diligence on withdrawal requests exceeding Rp 50.000.000, which may extend processing time by up to 48 hours;
• Repeated withdrawal requests that are subsequently cancelled by the Member may attract a review flag on the Account.

If a withdrawal is declined, wind4d will notify the Member via their registered email address within 24 hours of the decision and provide reasons to the extent permitted by applicable compliance obligations.

wind4d offers a range of promotional bonuses including welcome bonuses, reload bonuses, cashback offers, free bet credits, and seasonal promotions tied to events such as Idul Fitri, Ramadhan, Indonesian Independence Day (17 August), and major sporting occasions including BRI Liga 1, the AFF Cup, and the FIFA World Cup.

The following general bonus terms apply to all promotions unless a specific promotion states otherwise:

• Each promotion is available to eligible Members as specified in the individual promotion description;
• Bonus Funds are credited separately from real-money balances and are subject to Wagering Requirements before they or associated winnings may be withdrawn;
• Standard Wagering Requirements range from 5x to 30x the bonus amount, depending on the promotion. The exact multiplier is stated in each offer's terms;
• Wagering contributions vary by game type: sports bets typically contribute 100% toward the Wagering Requirement; live casino games contribute 20%–100% depending on the title; slot games contribute 100% unless otherwise specified;
• Bonus Funds expire after the period stated in the offer. Expired bonuses and associated pending winnings are forfeited automatically;
• wind4d reserves the right to withdraw, amend, or cancel any promotion at any time. Where a promotion is cancelled after a bonus has been credited, wind4d will honor the bonus under the terms existing at the time of credit;
• Abuse of promotional offers — including but not limited to bonus hunting, arbitrage betting, and the use of multiple accounts to claim the same offer — will result in bonus forfeiture and account suspension.

All bets placed on wind4d are subject to the platform's applicable sports betting rules, casino game rules, and togel (Indonesia's traditional numbers lottery) draw rules, which are published within the relevant game or market interface.

• Bets are void if placed after the official event start time, unless the relevant market is explicitly designated as an in-play market;
• For mix parlay (accumulator) bets, if one selection is voided, the bet is recalculated as if that selection was not included. The remaining selections continue to stand;
• Asian Handicap (voor bola) markets follow standard Asian handicap rules as published within the sportsbook interface;
• In the event of a dispute over the result of any betting market, wind4d's decision, made in good faith and with reference to available official data sources, shall be final;
• wind4d reserves the right to void bets, limit stakes, or restrict markets where evidence of match-fixing, irregular betting patterns, or data errors is identified;
• Maximum payout limits per event, per day, and per market type are displayed within the relevant section of the Platform and may be updated from time to time.

The following actions are strictly prohibited on the wind4d Platform. Engaging in any prohibited conduct will result in immediate suspension or permanent termination of your Account, forfeiture of all balances, and, where applicable, referral to law enforcement authorities:

• Opening or operating more than one Account (multi-accounting);
• Providing false, misleading, or fraudulent registration information;
• Using the Platform while under the age of 21;
• Depositing funds derived from criminal activity or using the Platform for money laundering purposes;
• Using automated tools, bots, scripts, or artificial intelligence to place bets or interact with the Platform;
• Exploiting software bugs, errors, or glitches to obtain an unfair advantage — any winnings obtained through such exploitation will be voided;
• Colluding with other Members or third parties to manipulate game outcomes or wagering results;
• Engaging in bonus abuse, including systematic exploitation of promotional terms through coordinated betting strategies;
• Attempting to gain unauthorized access to another Member's Account or the Platform's backend systems;
• Sharing your Account credentials with any other person.

All content on the wind4d Platform — including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software — is the property of wind4d or its content suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the Platform for personal, non-commercial betting activity only. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any content from the Platform without the prior written consent of wind4d.

To the fullest extent permitted by applicable law, wind4d, its directors, employees, partners, agents, suppliers, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, loss of data, loss of goodwill, service interruption, computer damage, or system failure arising out of or in connection with your use of the Platform.

wind4d does not warrant that:

• The Platform will be uninterrupted, error-free, or free from viruses or other harmful components;
• The results obtained from use of the Platform will be accurate or reliable;
• Any errors in the Platform's software or content will be corrected within any specific timeframe.

In jurisdictions that do not allow the exclusion or limitation of liability for consequential or incidental damages, wind4d's liability is limited to the maximum extent permitted by law. In any event, wind4d's total aggregate liability to you for any claim arising under or in connection with these Terms shall not exceed the total amount deposited by you into your Account in the thirty (30) days preceding the event giving rise to the claim.

wind4d is committed to promoting responsible gaming practices across its platform. We provide a suite of player-protection tools available directly within your Account settings:

• Deposit Limits: Set daily, weekly, or monthly deposit caps to control your spending;
• Loss Limits: Define a maximum loss threshold over a given period, after which betting activity is automatically suspended;
• Session Time Limits: Receive notifications or automatic logouts after a defined session duration;
• Cooling-Off Period: Suspend your Account for a defined period (24 hours to 30 days) without permanent closure;
• Self-Exclusion: Request permanent or long-term exclusion from the Platform. Self-exclusion takes effect within 24 hours of request and cannot be reversed for a minimum of six (6) months.

If you believe gambling may be negatively affecting your life, we strongly encourage you to review our full Responsible Gaming policy or contact our support team for confidential assistance. All enquiries of this nature are handled with absolute discretion.

wind4d reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material, wind4d will provide at least seven (7) days' notice by publishing the updated Terms on this page and, where practicable, sending a notification to your registered email address.

Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with the amended Terms, you must cease using the Platform and contact support to close your Account and withdraw any remaining balance.

wind4d may, at its sole discretion and without prior notice, suspend or permanently terminate your Account if:

• You have breached any provision of these Terms & Conditions;
• wind4d is required to do so by applicable law, court order, or regulatory authority;
• wind4d has reasonable grounds to believe that your Account is being used for fraudulent, criminal, or otherwise improper purposes;
• Your Account has been inactive for a continuous period of twelve (12) months or more.

You may close your Account at any time by contacting wind4d's support team. Upon voluntary closure, any verified real-money balance remaining in your Account will be returned to your registered payment method within seven (7) business days, subject to any pending withdrawal reviews or compliance holds. Bonus Funds that have not met the applicable Wagering Requirement are forfeited upon Account closure.

These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with internationally recognized principles of commercial law applicable to licensed online gaming operations.

Any dispute arising from these Terms that cannot be resolved through wind4d's internal complaints procedure shall be referred to binding arbitration conducted in English by a mutually agreed arbitrator. The arbitrator's decision shall be final and binding on both parties.

Nothing in this clause limits wind4d's right to seek urgent injunctive or interim relief from a court of competent jurisdiction to prevent irreparable harm.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact wind4d's support team through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week, directly on the Platform
• WhatsApp: +62 812 3456 7890 (plain text — not a clickable link)
• Response time: Wind4d aims to respond to all email enquiries within 24 hours (WIB business hours)